New Patients

About Doctor Courtney Matthew Jackson

Scheduling/Appointment Policy

We are a specialty practice focused on children between infancy and 18 years of age. Our youngest patients most often do best with morning appointments when they are fresh and not tired after a long day. As such we encourage and may require that children 5 years of age and younger be scheduled during our morning hours 8 AM to 1 PM.

Please plan to arrive 5 minutes or more before your scheduled appointment. This will allow time to complete paperwork, answer questions and allow us to see your child on time.
Unfortunately, there are times when our schedule is delayed in order to accommodate an emergency. Please accept our apology in advance should this happen during your appointment. We will do the same for your child should they require emergency care.

We have several reminders in place to help you keep your appointment, but understandably, the need may arise for you to reschedule.  Please call as soon as you are aware of being unable to keep your appointment so we may use that time for another child’s care.  To avoid a, "broken" appointment please refer to the items below:

An appointment is considered broken if any of the following occur:
- A patient doesn't come for their appointment
- A patient is more than 10 minutes late for their appointment
- A patient cancels without giving advance notice.  We ask for 2 business days or 48 hours notice (whichever is greater)

If the broken appointment was scheduled for a, “prime time” we will not be able to schedule another late afternoon slot until the next appointment is kept.

If 2 or more children in a family break their appointment on the same day, we may not be able to schedule family members together in the future.

Any patient family that breaks more than 1 appointment within 12 months may be dismissed from our practice and will need to establish care with another dental provider.

It is our policy to not accept patients who break their first scheduled appointment.

Exceptions may be made to our broken appointment policy (especially in cases of emergency). The best thing to do is to keep our staff informed. Please give us a call in advance or as soon as you discover the need to reschedule an appointment.

Financial Policy

The ultimate responsibility for your medical bill incurred at our practice lies with you, our patient or legal guardian, not your insurance or third-party payer.

The estimate provided is to be considered a guideline until the final insurance payment is received and your account has been reconciled. The estimate is NOT a guarantee of insurance payment.

As part of our service to you we will gladly submit your dental insurance claim to your primary and secondary insurance carriers. If you have a third insurance - you need to submit any and all claims to them yourself.  

Our provider(s) are contracted with many insurance companies, but it is ultimately your responsibility to make sure we are are a participating provider for your insurance company and to give correct and updated insurance information at each visit.

Insurance co-pays, deductibles and/or co-insurance are due in-full at the time service is rendered.  If incorrect insurance information is presented at your appointment, a $10.00 resubmit fee will be added to your account to resubmit the correct insurance.

We allow a maximum of 60 days for your insurance company to resolve any claim. Any unpaid portions will be your full responsibility after this period.

If you do not have insurance, payment is due in-full at the time of service.  We accept: Cash, Check, Visa, Discover, MasterCard, American Express and CareCredit*

*CareCredit offers extended payment plans with competitive rates and no pre-payment penalty. We require that you complete a CareCredit application and be approved at the onset of your treatment. Please ask for more information about CareCredit.

Medicaid recipients must present their Medicaid card at the time of service.  Patients that do not present insurance cards (Medicaid or other) will be considered to have no insurance and will be responsible for payment in-full at the time of service.

All past-due accounts are subject to a minimum Finance Charge of $5.00 or $1.5% per month (18%APR), whichever is higher.  A $25.00 charge will be added to accounts for returned checks.

Delinquent accounts (90 days past-due) will be turned over to a collection agency (which may negatively affect your credit).  If this occurs you agree to pay: all attorney fees, court costs, process service fees, filing fees, and any charges or commissions, up to 50%, that may be assessed by any collection agency retained to pursue this matter.

All minors must be accompanied by a parent or legal guardian for the entirety of their visit. This parent/guardian will be responsible for payment when treatment is rendered. Should the recommended treatment plan change, approval is required by the parent or legal guardian. The parent or legal guardian is required to notify our office of any changes in the minor's medical history PRIOR to treatment.

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Clubhouse Pediatric Dentistry

Testimonials

"Staff is great... Experience is definitely catered towards making kids comfortable. My kids actually enjoy the dentist!"
- Andrea R, Rexburg, ID
"The office was very clearly made with children in mind. My kids are always very excited to go back"
- Kristi M, Rexburg, ID
"Friendliest and most professional dental office I have ever experienced. The level of expertise is exemplary."
- Keeley B, Jackson, WY